Built for e-commerce support teams
Bring email, orders, customers and automation into one powerful support workspace built for growing e-commerce teams.
No credit card required · Set up your workspace in minutes
Where is order #10428?
Wrong size delivered
Refund not showing up
Change shipping address
Discount code expired
Where is order #10428?
#A4F21C · priya@example.com · Email
Reply to Priya…
Priya Raman
VIP · 14 orders
Recent orders
Names, conversations and order data above are demo content, not real customers.
The workspace
Sprintiverse is organised around the work: the queue you clear, the customer you're helping, and the rules that keep the queue from piling up.
Every customer email becomes a ticket in one queue your whole team works from — no more forwarding threads or double replies.
Orders, fulfilment status and lifetime value sit next to the conversation, so agents answer without opening another tab.
Draft replies from your own macros and knowledge base, then edit before sending. Agents stay in control of what goes out.
Route, tag and prioritise tickets the moment they arrive so urgent shipping issues never sit at the bottom of the queue.
Roles, teams and internal notes keep a growing support team aligned without a second chat tool.
See first response time, resolution rate and workload per agent — the numbers you need before hiring your next agent.
Value
Most helpdesks charge per seat and then charge again for automation, order context and reporting. Sprintiverse keeps the essentials in the base product so a three-person team can run support properly.
Integrations
Email and Shopify are part of the product today. Additional channels are on the roadmap and are clearly marked so you know what you are buying.
Forward an existing Gmail or Outlook mailbox, or point a support address at Sprintiverse. Replies go back out from your own domain.
Connect your store to show orders, fulfilment status and lifetime value beside each conversation.
Write articles once and reuse them in replies through macros and reply drafting.
Planned channel. The ticket model already stores a channel per conversation, so it slots into the same queue.
Planned channels for social DMs, handled in the same inbox views as email.
Planned on-site widget that creates chat tickets in the shared inbox.
Pricing
Start with a 24-hour free trial. Prices below are our launch pricing and can change before general availability.
₹299
per month, billed monthly
2 agents · 500 tickets / month
For small stores moving off a shared mailbox.
₹699
per month, billed monthly
5 agents · 2,500 tickets / month
For teams that need order context, macros and reporting.
₹1,499
per month, billed monthly
15 agents · 10,000 tickets / month
For busier support teams running multiple queues.
Fixed catalogue prices in INR and USD — not a live currency conversion. Annual plans are billed once yearly and include two months free. INR payments are processed by Razorpay, USD payments by PayPal.
Trust & security
Workspace isolation is enforced in the database, not just the interface, and access tokens never reach the browser.
Isolation model
Workspace-scoped row-level policies, server-verified trial windows and private token storage — the boundaries that matter are enforced below the UI.
Every ticket, message and customer row is scoped to a workspace by database policy, so one tenant can never read another's data.
Shopify and email provider credentials are stored in a private table that only privileged server code can read.
Trial windows and subscription state are calculated from server time and verified payment webhooks — never from the browser.
FAQ
Create a workspace, invite your team and connect your support email. The trial gives you full access — no card required.