How it works
From inbound email to resolved conversation
Sprintiverse is a working helpdesk, not a dashboard demo. Here is the path a real ticket takes.
- 1
Connect your support address
Point support@yourstore.com at Sprintiverse. Every inbound email becomes a ticket with the customer attached, and replies go back out from your own address.
- 2
Bring in store context
Connect Shopify so orders, fulfilment status and lifetime value appear beside the conversation. Agents answer 'where is my order' without leaving the ticket.
- 3
Work the shared inbox
Filter by mine, unassigned, open or pending. Reply, add an internal note, apply a macro, change status and priority — all from the keyboard-friendly three-pane layout.
- 4
Automate the repetitive triage
Rules tag shipping questions, raise priority on refund requests and route wholesale enquiries to the right team the moment a ticket lands.
- 5
Measure and staff accordingly
Analytics shows first response time, resolution rate, volume by channel and workload per agent, so you know when the queue actually needs another person.
The interface
Designed for agents who live in the inbox all day
Queue on the left, conversation in the middle, customer and orders on the right. Dense enough to move fast, quiet enough to read.
Where is order #10428?
Wrong size delivered
Refund not showing up
Change shipping address
Discount code expired
Where is order #10428?
#A4F21C · priya@example.com · Email
Reply to Priya…
Priya Raman
VIP · 14 orders
- Total tickets
- 9
- Open tickets
- 1
- Orders
- 14
- Lifetime value
- $2,480
Recent orders